Shipping

Last updated: August 26, 2026

Every Bien NYC watch is built and quality-checked to order, so please read this page before you place a reservation. If anything here doesn't answer your question, email us at max@bien.watch and we'll get back to you.

Production & Processing Time

Each Rockstar is dispatched from New York City within 5 business days of receipt from Switzerland. Current production time is 4–8 weeks from the date your order is confirmed (full payment or your final deposit balance), depending on the case/dial/strap configuration and the size of the queue ahead of you. We'll email you when your watch enters final inspection and again the moment it ships with tracking.

Domestic Shipping (United States)

  • All U.S. orders ship fully insured, signature-required, via a major carrier (UPS or FedEx).
  • Standard domestic shipping is complimentary on every order.
  • Transit time is typically 1–3 business days once a watch leaves our workshop.

International Shipping

  • We currently ship to most countries; shipping cost and available carriers are calculated at checkout based on destination.
  • International shipments are sent fully insured and require a signature on delivery.
  • Customs duties, import taxes, and brokerage fees are the responsibility of the recipient and are not included in the item price or shipping cost. These vary by country and are collected by the carrier or your local customs authority.
  • Transit time is typically 3–10 business days after your watch ships, depending on destination and customs processing.

Tracking & Signature

Every watch ships with tracking and requires an adult signature on delivery — no exceptions. If you won't be available to sign, we recommend shipping to an address where someone can, or arranging carrier hold-for-pickup once you receive your tracking number.

Order Changes & Address Errors

Because production begins shortly after your order is confirmed, we can only guarantee configuration changes (dial color, strap, engraving) within 24 hours of ordering. Please double-check your shipping address at checkout — we're happy to help correct it before a watch ships, but we can't be responsible for packages sent to an address entered incorrectly at checkout.

Lost or Damaged in Transit

If your watch arrives damaged or a shipment is lost, contact us at max@bien.watch within 48 hours of delivery (or the expected delivery date) with photos where applicable, and we'll file the carrier claim and make it right — repair, replacement, or refund, your choice.

Questions

Reach us any time at max@bien.watch.